1. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
2. CAN I CANCEL MY ORDER OR CHANGE MY ADDRESS?
We understand sometimes you can change your mind on an item. If you need to cancel your order please visit "Contact Us" page. If you need to change your shipping address, please contact us right away and we will do our best to update it during our order fulfillment process. If the item has shipped, we cannot change the shipping address.
3. I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE?
For logistical reasons and as we have warehouses in different countries, items in the same order will sometimes be sent in separate packages. And from different countries depending on our inventory levels for each product so we ensure they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once, they are on the way!
4. WHERE'S MY ORDER / HOW CAN I TRACK MY ORDER?
You should receive an email when the order is processed and shipped to you with proper tracking information. If you haven't receive these emails, please contact us with your order number to you with provide the tracking information.
5. HOW LONG DOES SHIPPING USUALLY TAKE?
The estimated shipping time for our body massagers are approximately 1 - 2 weeks. Furthermore, our primary source of shipping is ePacket for international orders and Australia Post for domestic orders, both of which are insured.
Due to high demand, order processing can take up to 48 hours and estimated delivery times are subject to change.
You will be informed via email when your order is confirmed and shipped out with tracking information.
6. WHERE DO YOU SHIP TO?
We ship internationally to all 195 countries.
For better delivery service, we advise you to include your phone number in your order details, as we may need to call you if we have problems delivering your package.
Rest assured, shipping is free and insured for all orders.
If you have any other questions please email us at firstname.lastname@example.org and one of our team members will be happy to help as soon as possible.
Thanks for shopping with us!